Consumer Law

Consumer Law protects the more vulnerable party in consumer relationships. The practice includes contract review, improper charges, product or service defects, and dealings with suppliers — always with sobriety and without guaranteed outcomes.

Each matter is assessed realistically: not every conflict requires litigation. When court action becomes necessary, follow-up is technical, transparent and aligned with Brazilian Bar (OAB) ethics rules.

When it can help

• Improper or abusive charges
• Defective or failing products or services
• Unjustified denial of warranty or support
• Questionable contract clauses in consumer relationships
• Difficulties with cancellation, exchange or refund

How engagement works

The first contact (WhatsApp, email or form) is used to understand the problem and indicate whether it fits the practice. A consultation may then be scheduled to review documents, define strategy and align fees — in writing, before any formal commitment.

Frequently asked questions

Do I need every document at first contact?

Not necessarily. An objective summary and the main evidence (contracts, payment receipts, messages) already help. Further documents can be requested later.

Does every consumer case go to court?

No. Many situations are resolved through notice, administrative complaint or negotiation. Litigation is considered when other avenues are insufficient.

Do you assist consumers from other cities in Santa Catarina?

Yes. The base is Blumenau, with practice across Santa Catarina. Part of the follow-up may be remote, depending on the nature of the case.